We believe in transparency and are always here to answer any questions you may have. Our FAQ section is designed to address the most common inquiries, providing you with quick and easy access to the information you need. From account management to promotions, and security to game fairness, we cover a wide range of topics to help you make the most of your casino experience. If you can’t find the answer you’re looking for, our friendly support team is just a click away, ready to provide personalized assistance.
How do I create a Spinbit account?
To create the casino account, simply click on the “Sign Up” button on our homepage. Fill in the required details, including your email address, password, and personal information. Once completed, you’ll receive a confirmation email to verify your account.
Forgotten Password?
If you’ve forgotten your password, click on the “Forgot Password?” link on the login page. Enter your registered email address, and we’ll send you instructions on how to reset your password.
Can I have multiple accounts?
No, players are allowed to have only one account per person. Multiple accounts can lead to account suspension.
Can I change my registered email address?
Yes, you can change your registered email address by contacting our support team. They will guide you through the verification process to update your email.
What deposit methods are available?
The casino offers a variety of deposit methods, including credit/debit cards, e-wallets, and bank transfers. Visit our banking page for a full list of options.
How long will it take me to receive my withdrawal?
Withdrawal times vary depending on the method used. E-wallets are typically processed within 24 hours, while bank transfers may take 3-5 business days.
What is a bonus?
A bonus is an incentive offered by the casino to enhance your gaming experience. It can come in various forms, such as free spins or deposit matches.
Are there any other rules with bonuses?
Yes, bonuses come with specific terms and conditions, including wagering requirements and expiration dates. Please read the bonus terms carefully before claiming.
Is my information safe and secure?
Yes, the casino uses advanced encryption technology to ensure that your personal and financial information is secure and protected.
How long does it take for my documents to be verified?
Document verification typically takes 24-48 hours. Our team will notify you once your documents have been successfully verified.
